free from imperfection; perfect; not mixed or adulterated; pure.
free from restriction or limitation; ultimate; positive; certain; complete.
And, then this:
free from imperfection; perfect; not mixed or adulterated; pure.
free from restriction or limitation; ultimate; positive; certain; complete.
And, then this:
Most people whine about corporate greed. And, with good reason.
It isn’t just the money grubbing. It’s the God forsaken inconvenience.
Really?
Yes. I’m talking about outsourcing.
Are most of you picturing the tech support call centers in Bangalore? Or, the Philippines? I’m not. I’m talking about regular, everyday life in middle America. Here’s the story.
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In 1989, I bought my house. It’s an old farmhouse on the corner, right in the heart of town, built in 1895 by the Hogans who worked for landowner Catherine Berst. That’s neither here nor there, by now. Mostly, it’s got a rock solid stone foundation, one and one half inch oak floors, a real coal cellar, and two chimneys.
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This past winter in our region was life-threateningly, frigidly cold. Mountains of oppressive snow and ice. We were house bound for weeks. Right before Christmas, a bird died in a nest built in the back chimney, blocking the water heater flue and causing a massive CO leak that could have killed a person. In this case, the sole occupant: me. This led to repairs on the water tank, the flue, and the addition of a chimney “cap” to prevent any more hapless fledglings from being drawn in by the deadly warmth.
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Most recently, in anticipation of a large acquisition in the form of a Steinway M – a lifelong dream, requiring an equally long period of saving up funds – I had the floor refinished in the room where the piano was to live upon its arrival. In the process, a soaking smelling leak was discovered at the base of the plaster enclosed chimney. Again, I called a plumber, who looked at the damage and asked about potential sources; when I told him of the Carbon Monoxide problem, he declared the damage to be caused by condensation resulting from that newly-repaired leak. He told me to spray it with bleach, and went on his way.
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After I had the chimney replastered, the floor was refinished and an air cleaner plugged in to ameliorate the fumes. However, the chimney base still smelled of mildew, even with the air cleaner running. And, when it rained, water spotting through the new plaster told the tale; this problem was bigger, and possibly more widespread, than I ever could have known.
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On advisement, I called a real estate agent to obtain the name of a mason to inspect the entire chimney. He clambered across the peak and found it: a leak, in the chimney, from the top down. This would cost upwards of $900 – just for one of the two chimneys.
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On Tuesday, my tax preparer told me to call my homeowner’s insurance company.
And, here’s where it gets really intricate. Stay with me. So far, we’ve had a National Fuel inspector; a plumber; and, a chimney contractor. Keep tabs.
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Tuesday night, I called the insurance company’s 1-800 “24 hour Claims Hotline”, silently marveling at this wonderful “convenience.” But, like every day of my life, I ate those words later for dinner.
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Speaking with a live representative, I outlined in detail the entire episode from December to the present. He took down all my information and said that someone would be in touch with me the very next day.
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Again, more marveling, and, more words to eat for breakfast. The phone call came in alright, early the next morning. Her name was Susan, and she worked in “Claims”. She took down all my information, and told me she would be forwarding all this on to a “field property specialist.” He would call me. The next day.
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That was today.
I just got off the phone with Orlando, the field property specialist. He lives just south of Cleveland, almost three hours distance from my home. He took down all my information, warned me that this damage might not be covered by my policy, and said that he would be forwarding everything to one of several available companies which would schedule a time to come and actually look at my home. He wasn’t sure who would be “in my area” in the coming days, but he would do his best to send someone to contact me “within the next 48 business hours.”
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Today is Thursday. Now, we’re talking Monday.
The one saving grace is that both the chimney repair man and the biochemist also being hired to inspect for mold are to communicate directly with the insurance adjuster, Orlando. At least I can call that a mild “convenience.” But, can anybody remember when the claims adjuster lived a half mile away, and drove in his own car to the site of the damage within 24 hours?
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This is the new face of “service.” It now takes a week from the first contact to the on site visit, and the cause? Out sourcing. We no longer live in cities, or even towns; we live in “regions”, and customer service cuts a very wide swath, indeed. We must wait until somebody who can schedule a three hour drive, just to see us, decides to make the trip. This is true for telecommunications, for home security, and for all insurance claims. For any company that has expanded its borders in the name of, you said it, corporate monopoly.
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Gone are “appointments”. Nobody promises to come at 4:00 pm anymore. Now, we must pick a given day of a given week and hope, rather than expect, to see someone at our door between the hours of 8:00 am and noon. Or, noon and 6pm. And, God forbid we aren’t home when that moment arrives.
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This isn’t service. This is house arrest. And, we aren’t the guilty party. We just live here.
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© Ruth Ann Scanzillo
4/2/15 all rights the author’s. Thank you for your service.
littlebarefeetblog.com
Do we ever feel like one person in our own bodies, but then see ourselves in photos and videos and think: “But…..that’s not who I thought I was?”
Our body language, the way our personalities play across our faces. It’s no small baffle, really. But, I’m talking about something else.
Maybe mine is a preoccupation of sorts, in more recent decades. Say, since 911.
Prior to that tragedy, being the Mediterranean in a room full of standard white people was the norm for me. To some, I was the “exotic” one, meaning of course that, to them, I was different. One guy actually saw me performing from a distance and thought he was looking at a girl straight from the Old Country. He told the conductor he wanted to meet “the woman from Italy”. And, his parents were both Italian. Go figure.
Hah. Ah, well. It was a fun year and a half. Too bad my shabby apartment, grey suede fringed boots, and acute lack of scholarly gravitas put him over the top. I was teaching marching band, for God’s sake; give me a freaking break.
Oh. Both my brothers have since been to Italy, the elder five times or more. The younger went to Rome on his honeymoon. Sure enough, he said: “All the women in Rome look like you. ALL of them.”
Okay, then.
After 911, I began to see something else in the mirror. I profiled myself, and was found wanting. I had the facial bones of a suspect.
Invigorated by regular summer travel, I’d been across much of Europe (though, not Italy) most recently for a third round to Scotland in August of that same year. Now, it was clear; no wonder the little children in Selkirk had stared balefully at me, their unblinking eyes wide with fear. I did not board a plane thereafter until 2006.
Now, as our American society becomes increasingly global in its representation, the Millennials seem completely immune to any effect from categorical differences. Whereas we from their parents’ generation notice Asians, Middle Easterners, and other fairly new nationalities as soon as they walk through a door, these kids never seem to look up. Or, if they do, the subject is addressed and dispensed with in some fleeting informality (“Are you, like, Thai? Okay. That’s cool.”) most probably because, among any group of six or more, there is likely to be a greater mix of types than ever before.
My problem, yes, so it is, might likely be related to having grown up surrounded by Anglo Saxons, never associating with my Dad’s side of the family. Being the brown one. Being the odd one. The boys took after mum. Being the only one.
In fact, I have a dear cousin I hadn’t seen in probably 15 years who, seated beside me at a family wake, kept repeating rather self-consciously: “You really look Italian.”
Hmm. Okay?
For all of these reasons, postulates, theories I see images of myself, and the first thought that takes shape is: ” I look like the girl whom many people don’t trust. I look like the villain. Hard, severe, and type-cast in my own body.”
For starters, people around this town, for multiple generations, saw a dark toned Medi and thought: “Roman Catholic, west side, multi-generational family; probably Sicilian, or Calabrese. Somebody’s niece. Father worked for the city.”
All wrong.
[Former] Sectarian Fundamentalist, east side, second generation; mom’s side indoctrinated English, nobody’s niece anymore. Dad was a barber, from Boston, and his father was Napolitan. Didn’t know what gnocchi was until I bought my house on the west side.
Wrote a short poem years ago. It’s in my original poetry; you can find it. “Ode to the Ethnic Child.” That’s actually the second title. The first one was: “Ode to the Unwanted Child.” Yeah, well. Changed it, when I thought such a moniker wouldn’t sell. I’m shrewd like that.
Oh, and just to deflect that percentage of the readership that is poised to find complimentary ways to respond, I’m really not addressing relative attractiveness. This is about what makes people feel warm, secure, safe, comfortable. For all their attributes, “exotic” and “ethnic” to those who are neither, well, they don’t make that cut, do they.
See, the term “ethnic” has undergone its own evolution. Some social factions think the term applies to black folks. Still others think it must include Latinos. Really, “ethnic” to these people applies to any nationality not already appearing in their own DNA.
[ insert winking smiley icon]
As for “exotic”, many shop at Pier I because they want to add a certain element to their decor. More drama; striking texture; the unexpected image. To them, that’s exotic. Imports. These bring it.
(No surprise to anyone, I love Pier I. Feels like home, to me – !)
The interesting thing about the exotic element is, were people to be brutally honest and open they’d have to admit that decorating their entire home in exotic images, shapes, textures, and elements might just make them feel, well, a tad uncomfortable. Exotic elements are meant for accent pieces, or that one, relatively small room featured when they entertain.
Touche. Like the court jester, trotted out to amuse the King.
Now, all this would be a benign yawn were we not talking about a real person with, allegedly, a soul and a mind, a heart, feelings and, that load, needs. But, we are, see? We’re talking about a girl. With a look that didn’t match who she thought she was when she entered a room. With a presence that still might leave all kinds of misleading impressions in her wake.
In fact, this might be one of the reasons I started this blog. Beginning with those in closest proximity and reaching all the way across the planet, I sought to dispel myths. Myths, first, about myself, and then well beyond merely me to reach all those baseless suppositions that push people apart instead of bringing them together.
We, perhaps instinctively, seek our own. And, we self-segregate. Yes, we do. It’s about familiarity, which is synonymous with comfort. We don’t call ourselves bigots, because we don’t feel like bigots, and we certainly aren’t prejudiced because we hate prejudice and self-loathing is not healthy.
To one extent, I might be the only formally Caucasian woman who understands how black folks feel in American society. Or, the newest of Middle Eastern immigrants. Not because I have a rich Mediterranean heritage, because I actually don’t; my father was displaced from his immediate family at birth, remotely connected to them thereafter, and absolutely none of the customs of the Italian American were ever a part of my life.
How I do relate with these is as one who appears to be different. I know how it is to be superficially accepted, to be gently patronized, to be called “striking” (please stop), to be kept, ultimately, at arm’s length – just beyond the mainstream of power and influence. You know, like the “ethnics” in the perceived majority of American society.
Perhaps actors are the only group immune to all this agonizing self-examination. They probably take a frank look at their faces and body language in some Movement or Characterization class, acknowledge their “type”, and proceed to compile their qualifications into a series of head shots and demos. They learn to believe Who They Can Be and, by some mercy, can forget who others might think they are.
Maybe this is why, for all my life, I have been so transfixed by thespians. You know, the ones who can put on a thousand masks and be whatever their role asks of them. Who can enter any room at any given moment, and bring whatever they choose to be. I can’t imagine where they go for trust, or comfort, or any sense of reality. Perhaps they are as protective of their own as the rest of us, and place a premium on their families. But, beyond this, at least they have a community of distinctive and disparate individuals, all under the same tent – clowns, tragic heroes, buffoons, tyrants, ingenues, matrons, sages. Like the children of our generation, they look past type and see one another.
Can we do this, too?
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© Ruth Ann Scanzillo 3/22/15; edited 7/12/18
all rights those of the author, whose story it is, and whose name appears above this line. Thank you.