Tag Archives: the service industry

Full Service!


Crossing traffic was difficult to impossible just beyond the I-90 Interchange on 97. Yet, though Country Fair’s prices were consistently 5c below the average at this juncture, the Kwik Fill directly across was prepared to compete – and, the sign said Full Service. Since my windshield wash hadn’t been spewing any fluid since the inspection, and I was heading north, this was a no brainer; Kwik Fill would get my business.

I pulled up next to the open pump. The service representative, bundled in jacket over hooded sweatshirt, was pumping gas for a vehicle on the opposite side, but tapped on my passenger side window. When I rolled it down, he asked me what gas grade I wanted. I told him I would also like him to check my windshield washer receptacle, as it may be blocked or leaking. He walked away, to complete the sale on the other side, and then returned, asking again if I wanted to fill the tank. I said yes, and popped the hood, feeling the pump nozzle enter my car’s gas receptacle.

By now, he had come around to the front of the car. Again, I declared that I wished to have the wash receptacle checked for leaks. He called out: “I can’t tell if there is fluid in the bottle. All I can see is the top of the bottle – it’s an entire bottle!” He seemed impatient.

I asked if the spouts might be blocked. He said that this was possible. And, he disappeared again – to serve another customer.

I looked back at the pump. The hose was draped across to my car, the nozzle inserted into my gas tank – but, the pump read 00.00

He came around again, to my passenger window, and asked if I’d like him to pour some fluid into the receptacle bottle, to test its contents. Good idea, I thought; I agreed.

While I watched him walk back to get what I thought would be a small amount of windshield wash, I saw him step across the draped pump hose. Calling out, I said: “Why does the pump read 00.00?!”  He looked at it. “Oh!” he said. And, stepping to the pump, he engaged the gasoline stream.

Then, he walked up to the open hood and poured fluid into the receptacle bottle. Three seconds later, a man in a truck being serviced called out: “It’s full!”

When I asked why the wash wasn’t reaching the windshield nozzles, he said it might be the motor. “Motor?!” I said, incredulous. Then, he said, “You’ll have to ask a service station. I’m not a mechanic!”

Walking past the passenger side of my car, he shoved a large, nearly full bottle of blue washer fluid through the window, and said briskly: ” Three seventeen, 2019 prices”. Then, he pulled it back out of the window, and disappeared.

I was momentarily confused. Was he telling me the grade of the fluid, like one would confirm lubricating oil? I stared straight ahead, blinking my eyes rapidly.

When the tank was filled, I handed him my debit card, declaring “Credit, please”. Again, he said: “3.17, for the wash”.

The bottle. The entire bottle. He was charging me for the whole bottle of washer fluid!

I said: “You’re charging me for the whole bottle?!” He said: “I have to! You said you wanted me to test the receptacle!”  I said: “You never told me you would charge me for an entire bottle to do that. I would not have done this to you.”

Again, I stared. Through my soiled windshield.

He came back with my debit card, and the receipt for the gas, and as he set the bottle on the seat I handed him my credit card. He said: “You’ll have to come in [to the store] for this; I can’t sell you a product out here, because you have to sign for it.”

Getting out of the car, I moved deliberately. The sun was bright. The air was crisp, slightly warmer than it had been for much of the winter. Following him toward the store cubicle, I took my good old time. Walking with a slight strut, head high, I felt emboldened by every woman who had ever walked the earth.

Entering the cubicle, I submitted my card for payment. Another customer stepped in, behind him. When the transaction was complete, I stopped.

“Sir, this is a Full Service station. I expected that you would take a small amount of the fluid used to squeegee windshields to test my receptacle.  Why didn’t you squeegee my windshield?”

His eyes were a piercing blue, deeply set. Round face, bulbous features. His speech was rapid, aggressive.

“Ma’am, do you see how many cars going in and out of here? I’m alone here. I’m doing the best I can!”

“I’m sure you are. But, this being a Full Service station, you should have cleaned my windshield. Instead, you billed me for an entire bottle of windshield washer fluid. ” And, backing out toward the exit: “Sir, I worked in the service industry for five years, and I would never have done to you what you did to me, today.”

I was out the door. Heading back to my car, I looked at the woman stopped behind mine, and shook my head in warning toward her. Just a small service provided to my ilk, a woman in a world of men out to make a buck.

There is an 800 number on the Kwik Fill receipt. Just above it, the following question appears:

“How Are We Doing?”





© 3/1/19   Ruth Ann Scanzillo.







“No – ! You’re Fine!”


It was time for the match game.

Benjamin Moore had migrated to the remote outskirts, where people live who have lawn ornaments on the porch and keep dead cars in their yards. After fifteen years staring at #886 and #815, I had lost all desire to drive 47 minutes just for two gallons of #008. So, Yo, Ho-Ho, it was off to Lowe’s she goes, for the Valspar equivalent of The Best Paint Ever Made in 1993.

Those couple years in the art department had, apparently, stuck; with surprising speed and accuracy, I almost found it. “Pink Kiss?” or, “Apricot Pit?” They were open til 8; where was the attendant?

One register light, lit. One sack boy, willing to page Paint.

Oh, but there she was.

A shorter, if wider, woman, long hair, younger. Body pressed against the left end of the counter, facing north. Glasses, and a cell phone, and the bearing of one who would get her way without a peep.

I made my beeline – for the right side of the counter. And, pressed my slightly taller, slightly less voluminous body against the counter in tandem. And, probably said something out loud to myself and nobody in particular, within earshot of the woman on the left end who waited much more quietly, keeping her body especially still.

Red Queen vs. White Queen.

But, this wasn’t Wonderland.

Then, the White Rabbit. Zooming out of Aisle 5, heading straight for the counter – and, the woman on the left end. “Can I help you?” he said – to HER.

Decades of fighting my own battles, of winning some and losing many, bearing the weight of all the crap you’ve already read about for the past five months. Ye Gods; I could have just about had a baby in that much time about 30 years ago.


“I’ll be the bully here. I’m the one who called for the page.”

Yes. That was my voice.

And, then, inevitably, the ensuing guilt – of the same number of decades, for all the reasons you’ve, yeah you know.

Turning to the woman on the left end, I tore into my persuasive prattle. The part about being in a hurry. The next part, something about …but, she was already prepared.

And, she said it. Shaking her head.

“No  ! – You’re fine!”

She wasn’t in a hurry. She had tomorrow off. She had all day to paint. Yeah, well. I had hired a guy. Not strong enough to take a ladder, or lift the…..

But, get this straight.

I am not “fine.”

I am never all that. I’m a tiresome, oppressive load. A chronic melancholic. A self-obsessed compulsive with a preference for immediate gratification. One who longs for an ideal totally unreachable in our dimension. A hopeless romantic caught in the throes of gritty realism. No. Fine, I am not.

Now, she’d said it with the effortless inflection of one who likely did so every day, to at least two people, perhaps a shit load of abrupt customers at Wal-Mart. Well-rehearsed, she’d long since forgotten how it made her really feel to say it. Rather, she spoke the words with the conviction of one who had gradually, obliviously, become familiar with herself as a conforming little slut to political acceptability. No matter that the people to whom she ascribed the phrase were largely unforgiving, self-serving, adult brats; more importantly, she had polished the appropriate response to sinless perfection.

With deft efficiency, the paint attendant cheerily provided me the computer-matched gallons in place of “Pink Kiss” and, smiling, turned his red-eared back, and walked. He was done.

But, I wasn’t.

That poor creature stood patiently while I took her back to the year my long since ex-husband had first painted the walls of my house which we shared for that blip on the screen we called our marriage. How, color blind, he’d brought home #815 instead of #813, and joyfully presented me with a living room completely covered in aqua. Not ash blue. Aqua. “It’ll fade”, Lena, mum’s Italian dressmaking client, said when she’d come to pick up her niece from piano lessons. Lena knew something I didn’t. She knew that wall paint would fade – in seventeen years. And, she wasn’t about to tell me I’d be waiting that long. Enough just to have faith and accept, like a good Catholic wife.

I don’t know how many minutes passed at that counter, me babbling, she listening, me and my self-conscious drive toward the embodiment of a pathetic apology and she just letting it all play itself out, she with her day off all day to paint. She, the self-actualized single girl, one hundred per cent self accepting, just riding it all out and looking forward to her blue rooms that she would produce all by herself in the house that would become her spouse. I didn’t have the heart to tell her that part. Best that she just have faith, and accept, when the time came. And, it would, soon enough.

Meantime, by some act of Providence, I looked down at the counter. There sat my two gallons of computer-replicated #008, and my bag of dry plaster, just waiting, rolling their lids at me. I looked up. She looked back. OH? Wait! I’m done here! I’ve been done. It’s my turn to take my stuff and go now, to the sack boy in the lit register.

The White Rabbit was sly. He’d gotten me what I wanted, and left me with it, just to see what I’d do. Nice move, that. He’d been in this scene before.

“So, which do you prefer”, I laughed, embarrassed. “Passive aggression, or in your face, put it all out there?”

She looked at me and smiled, nodding. “I think I’d wait for “Nice.”

This made me crow. And, I did. I threw back my head, and indulged a deep one, right from the belly. “Nice”, indeed !! Yeah. I’d never been nice, either, I told her.

But, she probably had. Like being politically correct, she’d attended enough self-help seminars to know that “nice” and “kind” were the only two attributes that made people truly like you. She held the secret. That was why she could stand at the counter, and wait, and laugh while the rest of the world agitated their way through the scenes they were so compelled to create. To her, this was nothing short of the purest of Sunday evening entertainment.

And, so it was that she took what I said with a grain of philosophy. For a fleet moment, I saw her as genuinely nice, perhaps always nice, born sweet, a joy to everyone who knew her.

And, her paint was ready. I looked to the right, to the other woman who had gradually crept into the frame, waiting her turn with net neutrality, just tired, wanting to get whatever and get home. OMG. I tried a funny face. Charm was the device of the devil, and it worked every time. Only convincing the charmer, grand relief for everybody else in the room. Time to let the rude, remedially grown up bully babe gather her things and return to her fraught little existence.

I scurried away, glad to leave them both with a “nice”, tight punchline. Success. I had what I needed, I’d gotten there first, and now it was everybody else’s turn to tie up whatever remained of the value of the moment. My damage was long done. And, I’d accomplished it being neither nice nor fine. Like sand paper, coursely grained, just enough to make rougher edges smoothe, I’d just been a little bit real. In the end, after a good, sound spanking, God would bless us all. I had the faith to accept that much.






© Ruth Ann Scanzillo

copyright 4/19/15 All rights, in part or whole, those of the author whose name appears above this line. Thank you.